Support

Contact Amu

Reach Amu Pets LLC for order questions, sizing help, shipping, returns, and Country Series product support.

Last updated: July 7, 2026

Email support

Email hello@amu.pet for customer support. We respond within 1 business day whenever possible.

For order questions, include your order number and the email used at checkout so we can match the request to the right purchase.

Business identity

Amu is operated by Amu Pets LLC, based in Houston, Texas, United States. Amu sells small-batch dog collars, leashes, and matching human bracelets through the Country Series storefront.

Support hours

Support is monitored Monday-Friday, 9:00 AM-5:00 PM Central Time, excluding US holidays. Messages sent outside those hours are handled on the next business day.

Common requests

Order status and tracking: Track Your Order.
Shipping rates, timing, and delivery estimates: Shipping.
Returns, exchanges, and refunds: Refund Policy.
Product and sizing questions: FAQ and Size guide.

Policies

Before ordering, review our Shipping, Refund Policy, Privacy Policy, and Terms of Service.